Legal documents
All BlinkFix legal documents: terms, privacy, cookies, merchant and Enterprise terms, the DPA and sub-processors, AI, community guidelines, subscriptions, refunds and the Student plan.
Changes announced
- Privacy PolicyOur hosting is Google Cloud in Frankfurt with our own database servers, AI requests go only to Google Gemini, our email server's host OVH is listed, the Terms and Privacy name the China fapiao invoice flow, the fiscal settings screen is named as it is today, the Fleet Terms add clause 5.13 (a delivery never handed over: the customer is refunded in full, the establishment is paid for the food, the delivery company is charged), and the Sub-processors list names every accounting, CRM and till system you can connect. You can object to the new sub-processors within 30 days.
- Merchant TermsOur hosting is Google Cloud in Frankfurt with our own database servers, AI requests go only to Google Gemini, our email server's host OVH is listed, the Terms and Privacy name the China fapiao invoice flow, the fiscal settings screen is named as it is today, the Fleet Terms add clause 5.13 (a delivery never handed over: the customer is refunded in full, the establishment is paid for the food, the delivery company is charged), and the Sub-processors list names every accounting, CRM and till system you can connect. You can object to the new sub-processors within 30 days.
- Data Processing AgreementOur hosting is Google Cloud in Frankfurt with our own database servers, AI requests go only to Google Gemini, our email server's host OVH is listed, the Terms and Privacy name the China fapiao invoice flow, the fiscal settings screen is named as it is today, the Fleet Terms add clause 5.13 (a delivery never handed over: the customer is refunded in full, the establishment is paid for the food, the delivery company is charged), and the Sub-processors list names every accounting, CRM and till system you can connect. You can object to the new sub-processors within 30 days.
- Sub-processorsOur hosting is Google Cloud in Frankfurt with our own database servers, AI requests go only to Google Gemini, our email server's host OVH is listed, the Terms and Privacy name the China fapiao invoice flow, the fiscal settings screen is named as it is today, the Fleet Terms add clause 5.13 (a delivery never handed over: the customer is refunded in full, the establishment is paid for the food, the delivery company is charged), and the Sub-processors list names every accounting, CRM and till system you can connect. You can object to the new sub-processors within 30 days.
- Fleet TermsOur hosting is Google Cloud in Frankfurt with our own database servers, AI requests go only to Google Gemini, our email server's host OVH is listed, the Terms and Privacy name the China fapiao invoice flow, the fiscal settings screen is named as it is today, the Fleet Terms add clause 5.13 (a delivery never handed over: the customer is refunded in full, the establishment is paid for the food, the delivery company is charged), and the Sub-processors list names every accounting, CRM and till system you can connect. You can object to the new sub-processors within 30 days.
For everyone
- Terms of ServiceThe terms for using BlinkFix: accounts (18+), orders, the service fee, delivery companies, payments, tips, split bills, refunds, reviews, videos and chats, subscriptions, the AI assistant, car deposits for drivers and your rights.
- Privacy PolicyWhat personal data BlinkFix collects in the apps and on the websites, why, our legal bases, who processes it and where, how long we keep it, and your rights under UK, EU, US state and UAE data protection law.
- Cookie PolicyThe cookies and browser storage used by blinkfix.me and enterprise.blinkfix.me, why each one is needed, and why there is no cookie banner.
- Community Guidelines and Acceptable UseWhat you may and may not post, send or sell on BlinkFix, including reels, stories and videos, how to report and block, how we moderate within 24 hours, and how to appeal.
- Refund and Cancellation PolicyHow to cancel an order, when you get a refund, how to report a problem, how deliveries by delivery companies, split bills, tips, orders paid at the establishment, table bookings, service fees and chargebacks are handled, and your legal rights.
- AI Terms and DisclosureHow the BlinkFix AI assistant and the other AI features work, which AI provider and model we use, what is sent, what is stored, how consent works, the safety check of reported videos and the rules for using AI features.
- Subscriptions and Credits TermsThe terms for BlinkFix plans for establishments, tablet licences, advert budgets and AI credits: prices, free trials, auto-renewal, how to cancel through Apple, Google or the website, refunds and your right to cancel.
- Student Plan TermsWho can use the BlinkFix Student plan, what it includes (one free Local Cook establishment), how student status is checked automatically with a university email and a student card, how a person reviews the decision on request, how the card photos are protected and deleted, and when the plan ends.
For places selling on BlinkFix
For BlinkFix Enterprise organisations
- Enterprise TermsThe business terms for organisations using BlinkFix Enterprise (head offices, chains and franchises of establishments, suppliers and delivery companies): seats, work email, organisation data, staff and bonuses, chat, integrations, API keys and webhooks, AI credits, the head office subscription and its service fee, supplier terms, data processing and liability.
- Data Processing AgreementThe data processing agreement (Article 28 UK GDPR and EU GDPR) between BlinkFix and the organisations, suppliers and delivery companies using BlinkFix Enterprise, and establishments that use BlinkFix staff tools, including security measures, sub-processors and international transfers.
- Sub-processorsThe third parties BlinkFix uses to process personal data for Enterprise organisations, suppliers, delivery companies and establishments (sub-processors), what they do, where, and the transfer safeguards.
Partner, fleet and creator terms
- Channel Partner TermsFirst version of the Channel Partner Terms, the Fleet Terms and the Creator Royalty Terms.
- Fleet TermsFirst version of the Channel Partner Terms, the Fleet Terms and the Creator Royalty Terms.
- Creator Royalty TermsFirst version of the Channel Partner Terms, the Fleet Terms and the Creator Royalty Terms.